Frequently Asked Questions

Payments are processed by the Tpay system. BLIK, Visa and Mastercard cards, fast online transfers, and PayPo are available.

Yes. The prices visible on sklepzherbatami.pl are gross prices and include VAT.

The fulfillment process is largely automated, so changes may not be possible. If you notice an error or wish to cancel your order, please contact us as soon as possible. We will do our best to help, provided the package has not yet been handed over for shipment.

After placing your order, you will receive an email with confirmation and order details. If you do not see it, please check your Spam or Promotions folder.

You can find your order number in the order confirmation email and by logging into your customer account.

Orders typically leave our warehouse within 1-2 business days. The carrier usually delivers the shipment within the next 1-2 business days. In exceptional circumstances, this time may be extended, and the maximum delivery time according to our delivery policy is 14 business days.

In accordance with the current delivery policy, the standard shipping cost within Poland is 10 PLN. Free shipping applies to orders with a value of 200 PLN or more, excluding shipping costs. You can always find the current terms in our Shipping Policy.

Available options in Poland include InPost courier, InPost Paczkomaty, DPD courier, Pocztex, and Orlen Paczka. The available options may depend on the store's current configuration and the selected address.

Yes. Our current shipping policy covers Poland as well as deliveries to Germany, the Czech Republic, and Slovakia. You can find detailed costs, transit times, and free shipping thresholds in our Shipping Policy.

No. The office and warehouse are not points of sale or order collection for customers. Orders placed at sklepzherbatami.pl are shipped using the delivery method selected during purchase.

If you are a consumer or an entrepreneur with consumer status, as a rule, you may withdraw from the contract within 14 days of receiving the goods. Details and statutory exceptions are described in our Returns and Complaints Policy.

You can send your notice of withdrawal from the contract via email, among other methods, to sklep@sklepzherbatami.pl. The notice must be sent before the 14-day deadline expires. Before returning the product, check the current instructions and information in the Refund Policy.

Payments are refunded in accordance with the principles described in the Terms and Conditions and the Return Policy, no later than within 14 days of receipt of the statement of withdrawal. The refund may be withheld until receipt of the goods or proof of their return.

You can submit a complaint by email to sklep@sklepzherbatami.pl, among other methods. Please describe the issue and provide your order number. Detailed rules and available rights can be found in our Returns and Complaints Policy.

In accordance with our current Return Policy, as a general rule, we are liable for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within two years from that time.

You can find the most important information on the specific product page, including in the description and the detailed information section. If you need help choosing, please contact customer support.

You can find basic tips on the product pages. We publish more detailed guides on water temperature, brewing time, and choosing accessories in our Knowledge Center.

If we display low stock levels or a specific expiry date for a product, it is additional information to help you make a purchasing decision. Always check the details directly on the product page.

Yes. Customer service can help you choose a tea, gift, or accessories for a specific application and budget. Contact us by phone or email.

Customer service is available from Monday to Friday between 7:00 AM and 3:00 PM. Write to sklep@sklepzherbatami.pl or call 500 164 000 or 500 164 006.

For B2B matters, please contact our sales department directly: phone 500 164 005, e-mail b2b@sklepzherbatami.pl.

The most convenient way is to use the Contact page or email us at sklep@sklepzherbatami.pl. Please include your order number if your question relates to it.